Dear Valued Guest,

Welcome to Crabwall Manor Hotel and Spa. Whether you are here for business or
pleasure we do hope that you enjoy your stay with us. On behalf of the entire team
here at Crabwall, I extend a very warm welcome to you.
Our professional and friendly Team Members are committed to ensuring that your
stay is both enjoyable and comfortable.
Our commitment is to satisfy two essentials, yet simple, expectations:
▪ Provide friendly, courteous service
▪ Provide a clean comfortable room, where everything is in working order.
We promise you a sensational experience by providing the cleanest room, friendliest
staff and best value while you are our guest. If you encounter any concerns while
staying with us, please contact the Front Desk immediately to allow us the opportunity
to correct the situation.
This directory is filled with information to help you feel comfortable in our hotel.
Please feel free to ask any Team Member for assistance – each and every Team
Member is willing to answer any questions you may have, to help you find directions
or provide a service which will make your stay special.
If you don’t feel we are exceeding your expectations, please let me know…
Again, thank you for choosing Crabwall Manor Hotel and Spa where our promise to
you is a sensational visit. We look forward to serving you now and on future trips to


John Murphy
General Manager


The hotel electrical supply is 220 volts. If your appliance is 110 volts you could damage it is you use our sockets without an adapter. Adapters are available; please telephone Reception by dialling 300.

ATM Service

There is an ATM machine located at the Esso Petrol Station approximately ½ mile from the Hotel. Turn right at the end of the hotel drive, at the roundabout go straight across (second exit) and the Esso garage is situated directly on your right.


Crabwall Manor and Spa is popular for all types of events. Our standards are high and we have a wealth of knowledge and experience to tailor your event to you. If you are planning a party, wedding, banquet, meeting or conference, please contact our Events Team via Reception on 300.Our Events/Sales Department is backed up by the Duty Manager in the evenings and at weekends, so there is always someone on hand to whom you can talk through your needs with. Brochures are available from Reception if you’d like to take the information away with you.


Crabwall has two bars to choose from:

Terrace Bar
Situated at the rear of the hotel overlooking the terrace and manicured gardens. Open from 12noon until midnight. The Terrace Bar will occasionally be closed if we have a private event taking place.

Jacobs Bar
Situated in the Restaurant behind the main Fireplace. Open from *6pm until 11pm
*Jacobs Bar will be open when private events are held in the Terrace Bar


Our hot water is limited to 38oC, to ensure your safety from scalding.
Should you prefer to have your shower hotter than this, please press the button on the
temperature gauge in and turn the dial anti-clockwise. The long arm on the temperature gauge is a handle and not a pointer, so the long arm should point to cold.
Rubber, suction shower mats are available from reception should you feel more comfortable with one whilst you shower.


The Beauty Spa is open 10am to 6pm every day. Treatments should be booked directly with the Spa on extension 540, a treatment menu can be found at the rear of this directory.


Breakfast is served in the Jacobs Restaurant
Monday to Friday 7am to 10am
Saturday, Sunday and Bank Holiday Mondays 8am to 10:30am
Should you like Breakfast to be served in your room, please dial Reception on 0 to place your order. The Breakfast menu is situated at the back of this directory.
There is an additional tray service charge of £5.00.
If you have an early start, Continental Breakfast can be served before the times above, please discuss with Reception your needs.

Business Centre

Photocopying, Printing, Typing, are all available, please speak with Reception on 0
Wi-Fi is available in all of our bedrooms and public areas. Meeting Space ; we have a selection of meeting rooms, please ask reception to contact our events office.


It is not possible to charge cash to your room.

Cash Machines

We do not have a Cash Point at the Hotel. The nearest cash machine located at the Esso Petrol Station approximately ½ mile from the Hotel. Turn right at the end of the hotel drive, at the roundabout go straight across (second exit) and the Esso garage is situated directly on your right.

Check-Out Time

Check-out time is 11am, late check-out is available on request, subject to availability and for an additional charge. Please contact Reception by dialling 0.


The nearest chemist is situated in Morrison’s Supermarket, approximately ½ mile from the hotel. Turn right at the end of the hotel drive, at the roundabout turn left (first exit) at the next roundabout go straight across (second exit) into the Morrison’s complex.

Church Services

Sunday Services
Roman Catholic St Theresa’s Blacon Avenue, Blacon 6.30pm & 10pm
Anglican Holy Trinity Church Norris Road, Blacon 10am
Jehovah Kingdom Hall Boundary Lane, CH4 8LN

Coffee, Tea

Complimentary Coffee and Tea facilities are available in your room, should you require further supplies please do contact reception on 0

Conference, Banqueting, Meetings and Events

We have private 4 function rooms and 2 private areas which cater from 2 to 150 people. for more information click here

Corporate Rates

Please contact the Sales Department. Dial 0.

Credit Cards

Crabwall Manor accepts all major credit cards. All cards are charged in British Pounds Sterling.

Credit Limit

You will be asked for a pre-authorisation of a debit or credit card upon check-in at the hotel. This
will be a credit limit on your room. You will be kindly requested to settle your bill when it reaches this specified amount.


We have a limited number of cots available for use for a nominal fee. Please dial our Reception Team on 0.

Dentist or Doctor

There is a GP walk-in centre situated next to the A&E department at the local hospital,
approximately ½ mile away. Out of hours please contact reception or dial NHS direct on 0845 4647 or 111.


Dinner is served in the Jacobs Restaurant between 6.000pm and 9;pm every night.
Please contact Reception on 0 to reserve a table at your desired time. If you have booked a dinner inclusive package, please choose from the A La Carte Menu, additional charges for side orders do apply.

Do Not Disturb Sign

Please put the sign outside your door and you will be left in peace. Maintenance and
Housekeeping start to visit rooms from 8am, but they won’t disturb you if they see the sign.

Double Locks

There is a double lock fitted to your door. In case of quick exit it automatically releases when the door handle is used from the inside.

Dry-cleaning and Laundry

Monday to Friday (unless it’s a Bank Holiday) we can have it back to you the same day. Tell reception before 7.30am, and it will be returned to you before 6.30pm.

Early Morning Calls

Please inform Reception on 0 should you require a wakeup call.


To ensure your safety and comfort, we encourage you to read the Security/Safety section and Emergency Phone List in this directory along with the evacuation instructions situated next to your guest room door. Please dial 0 if you require immediate assistance.

Emergency Exits

Please check the Fire Escape Plan situated next to your door for the emergency exit nearest you.

Exercise/Fitness Room

The Gym is located on the ground floor of the hotel. Cross the tiled area by the Hotel main entrance and follow the corridor past bedrooms 21-28.
Your Key/Key Card will provide access.
Please comply with the following rules:
1. Operating hours are :
7am to 10pm Monday to Friday with last admittance at 915pm
7am to 8pm Saturday and Sunday with last admittance at 715pm
2. All users must be at least 16 years of age or older.
3. Only registered guests may use the facility.
4. Please use the towels that are available within the facility.
5. Please advise the Front Desk if there are problems with any of the equipment.
6. Alcohol and drugs are not permitted in the Gym or Poolside.
7. Crabwall Manor Spa has made every effort to provide you with safe and reliable equipment.

Your use of this equipment will be deemed as complete acceptance of the responsibilities and physical risks normally associated with this equipment. The use of this equipment shall be at your own risk.

Photocopy Services

To have a photocopies made, please see the Reception Team. copy service is available 24 hours a
day for a charge.

Fire Emergency

To ensure your safety and comfort, please read the Security/Safety section in this directory along with the Evacuation Instructions on the wall next to your guest room door. Please see the Emergency Phone list in the Security/Safety section in this directory. Please call Reception on 0 if you require immediate assistance.

First Aid

We have a number of qualified First Aid staff on site, please dial 0 for assistance.


Please contact Reception who will be happy or organise flowers for you.


There are many fine golf courses in Chester.
We have listed only a few.
The Oaks Townfield Lane, Mollington 01244 852805
Chester Golf Club Curzon Park 01244 677760
Upton By Chester Upton Lane 01244 381183

Guest Rooms

Crabwall Manor Hotel and Spa has 5 categories of rooms:
Family 4
Junior Suite
Master Suite

Hair Dryers

Hair dryers are available in all guestrooms either in the wardrobe or the desk draw.
Please call 0 if you require additional blankets, pillows, towels, toiletries.

Iron and Ironing Board

If one is not situated in your wardrobe, please contact Reception on 300 who will organise one to be brought to you.


Please dial 300, and Reception will organise an ice and ice bucket to be brought to your room. A £5.00 tray charge is applied.


Guest Wi-Fi is complimentary and available in all Guest Bedrooms and public areas.

Key/Key Card

Please drop your key off at reception when you leave the hotel and when you check out.
You’ll be given a key card to sign when you check in. You need to present this card when you wish to place charges onto your room bill. It is best to keep the key card on you as you will be asked to present this to collect your key, and to sign in to use the Leisure facilities.

Late Check Out

Check out is 11am. Should you require a late check-out, please speak with Reception the night prior who will check if late check-out is available. There is an additional charge for this service.

Light System

When you enter your room, please ensure the MASTER SWITCH is turned on, so that all electrical sockets work in your room. We kindly ask that this is switched off when you vacate the room.

Lost and Found

Please dial 0
Please note that the hotel will not assume responsibility for lost or disappeared items. When items are found in the rooms, our housekeeping team keep a record of all items, and securely store them for 3 months. If you are looking for an item, please contact reception on 0. If we have found the lost item, we will need to see your I.D. and full address.


Why not sit and relax in one of our lounges, either by the Fireplace or in the Drawing Room which overlooks our manicured gardens. Light bites and afternoon tea are available whilst you relax and unwind.

Luggage Storing

Please contact Reception on 0 if you require assistance with your luggage.
It is possible for a limited amount of luggage to be stored. Please ensure that items are locked properly and labelled. Do not leave valuables in your luggage for storage as the hotel does not accept liability in case of theft.


It is our sincere objective to keep the hotel facilities in a perfect condition, however if something is not in working order, please call Reception on 0.

Manager on Duty

Please dial 0.


Messages will be left in the room key slot at reception if you are out, or delivered to your room.


Please inform Reception of your preference and if you require the paper on each morning of your stay. Newspapers will be delivered to your door.


Crabwall Manor Hotel and Spa is a Non-Smoking building. Should anyone smoke in our non-smoking guest rooms during their stay, an additional £85.00 charge will be applied to their account for the cost of purification. We hope you will respect the fact that many individuals today have severe allergies. Thank you for
your cooperation.


Please dial 0.


Complimentary parking is available for all registered hotel guests. The hotel cannot be responsible for items left in vehicles on the hotel property.


In each room, there is a set of 2 pillows on the bed and a spare in the wardrobe. If you require more please call Reception on 0.


Please refer to the Business Centre.


The swimming pool is located in the Spa and is provided for the enjoyment of our guests. Hours are from:
7am to 10pm Monday to Friday with last admittance at 915pm
7am to 8pm Saturday and Sunday with last admittance at 715pm

Children must be accompanied by a guardian, and have reduced swimming hours of:
9am to 11am & 2pm to 5.30pm Monday to Friday
10am to 5pm Saturday and Sunday.

There is no lifeguard on duty so please familiarize yourself with the posted safety rules. Swim at your own risk.

Postal Service

Outgoing post may be left at the Front Desk a charge des apply for the postage.


For reservations please call 010am to 6pm Monday to Friday, and 0 at all other times.

Room Account

For a draft print out of your account, please contact reception on 0.

Room Service

Room Service is available 24hours a day by dialling 0. Hot meals are served between 12noon and 9pm, a copy of the menu can be found in your room Please note that there is a delivery charge of £5.00

Safety Deposit

Whilst we do not have individual safety deposit boxes, if you’d like to leave any valuables for safe keeping please contact reception so that they may be stored in the hotel safe. Liability is covered by the Hotel Proprietor (1956) Act which is displayed in reception. Crabwall Manor Hotel and Spa is not responsible for any valuables left in your room.

Sales Office

For complete Conference Services or Group Reservations, please dial 0 Monday to Friday between
10am and 5pm.

Secretarial Services

Please refer to the Business Centre.


The best shopping in the Chester area is in the city centre. In addition, great shopping is available at:
Cheshire Oaks Outlet Village, Ellesmere Port, CH65 9JJ – visit the customer service desk and receive a 10% discount card.


We truly care about your stay. If you’ve forgotten something, we have a variety of sundry items available at the front desk. Please call 0.


Please contact Reception on 0, who will be happy to make the arrangements.


Please refer to the Telephone section of this directory.


Television channel listings are found TV section of this directory.

Tourism Welcome Centre

Located at Chester Visitor Information Centre, Town Hall, Northgate Street, Chester, Cheshire West and Chester CH1 2HJ, they can tell you everything you ever wanted to know about tourism sites in Chester. They are open daily: 9am-5.30pm, 10am-5pm (Sundays and Bank Holidays). Closed Christmas Day, Boxing Day and New Year’s Day.


Our nearest local line service is the BACHE which runs between Chester and Liverpool. Our nearest main line station is CHESTER.

Wheelchair Access

Two guest rooms have been specially designed for wheelchair accessibility. These rooms are available at no additional charge. There are some steps around the hotel, but we do have an accessibility ramp which we can set up as required.


Local Calls
Dial 9 + Area Code Number*

Long Distance Calls
Overseas Calls: Dial 9 + 00 + country code + routing code + number*

Telephone Charges
*call will be charged to your room.
If you wish to lock out local and long distance calls, please contact the Front Desk. Please dial 0.

Information Numbers
Emergency 999
Local Airport Information Liverpool 0871 521 8484
Local Airport Information Manchester 0871 271 0711
Local Hospital Information (Countess of Chester Hospital Switchboard) 01244 365 000
Local Tourist Information 01244 329580
Local Train Information 08457 48 49

Important Phone Numbers
Dial 9, then the number:

Emergency Numbers
After Hours Medical Clinic 000-000-0000
CAA Road Service 000-000-0000
Chiropractic Emergency 000-000-0000
Dental Emergency 000-000-0000
Hospital Emergency 000-000-0000

Countess of Chester Hospital 01244 365000
Arrowe Park Hospital, Wirral 0151 678 5111


Locate the nearest Fire Exit on entering your room (see back of room door).
Locate alarms and extinguishers on your floor and review their instructions.
In the unlikely case of fire or upon hearing alarms:

a. Test the door for heat with the back of your hand before opening. If the door is cool, check the hall for smoke.

b. If smoke is present:
1. Close the door, call for help
2. Shut off the air conditioning
3. Place wet sheets and towels in cracks and vents around the doors
4. Remove drapes from windows
5. Fill bathtub with water to keep all fabric moistened
6. After completing the above steps, calmly proceed to the window so you will be visible

c. If the hallway is clear:
1. Walk calmly to nearest stairwell exit, located at the end of each hallway
2. Do not use elevators.
3. Please remain calm at all times


Fire Safety
Plan your Escape
Pre-Plan your Escape Route

• As soon as you check in, begin to plan your escape in case of fire. When you arrive at your room,
take a few moments to locate escape routes.
• Walk down the corridor and find the nearest and alternate exits or exit stairways.
• Count the doorways, turns in corridors and any other features between your room and the exits.
• Find the nearest fire alarm. Most frequently it will be located near the exit or stairwell door. Read
the instructions on how to use it.
• Review the Fire Emergency instructions posted on the inside of your suite or bedroom door.
• If you have a physical condition that might impair your ability to either detect an alarm or
evacuate via the staircase please notify the Front Desk.

If a Fire Begins in your Room

• Leave your room and close the door behind you to keep smoke and flames out of the corridor.
Sound the fire alarm and leave the building via the nearest exit. Do Not Use The Elevators.

If you Hear the Fire Alarm

The fire alarm stages are as follows:
• If you hear an intermittent signal, stand by and prepare to leave the building.
• If you hear a continuous signal, leave the building by the nearest exit. Take your room keycard and
close your room door.
• Go to the door of your room. (If you are in bed and there is any evidence of smoke in the room,
roll out of bed and crawl to the door. Do Not Stand! Smoke and deadly gases may rise).
• Feel the door with the palm of your hand. If the door or the knob is hot, leave it shut (see section
dealing with securing your suite against smoke and gases). If the door is not hot, open it slowly,
but be ready to close it immediately if necessary.
• Check the hallway. If you can leave safely, take your room keycard with you, close the door behind
you and proceed to the nearest exit.
• If the nearest exit or stairway is blocked by smoke or fire, use the alternate route if one is clear (If
it is blocked by smoke or fire, return to your room and close the door). Proceed with care down to
ground level. Hold onto the handrail for stability while descending the stairs.

What to do if the Room Door is Hot or the Hall is Dense with Smoke

It may be safer to stay in your room. Here are some of the things you should do:
• Let someone know you are in the room. If the phone works, phone the switchboard.
• Soak towels and sheets to put around doors and cracks if smoke seeps in. Fill the bath tub with
water. Use the ice bucket to re-wet towels or door as necessary.

What you can do to Prevent Hotel Fires

Many hotel fires are caused by the careless disposal of smoking materials and by smoking in bed.
Before leaving your room or retiring, check sofas and chairs for smouldering butts and make sure
all butts in ashtrays are completely extinguished. Never empty ashtrays into waste baskets. Never
smoke in bed. Do not use electrical appliances for cooking or other purposes that are not provided
with the room.


1. Do not answer the door in a hotel room without verifying who it is. If a person claims to be an
employee, call the front desk and ask if someone from their staff is supposed to have access to
your room and for what purpose.
2. When returning to your hotel late in the evening, use the main entrance of the hotel. Be observant
and look around before entering parking lots.
3. Close the door securely whenever you are in your room and use all of the locking devices
4. Do not needlessly display guest room keys in public or carelessly leave them on restaurant tables,
at the swimming pool, or other places where they can be easily stolen.
5. Do not draw attention to yourself by displaying large amounts of cash or expensive jewellery.
6. Do not invite strangers to your room.
7. Do not leave valuables in your vehicle.
8. If you are travelling with children, provide adult supervision at all times.
9. If you see any suspicious activity, please report your observations to the management.
10. Upon arrival, please notify the Front Desk if you require special evacuation assistance in the event
of an emergency.

Below are listed all the Television and Radio Channels that are available in our rooms for your Viewing and Listening pleasure. You might need to press the D/A button to get access to the Freeview channels.


BBC 1 Wales
BBC News
BBC 2 Wales
BBC Parliament
ITV Sky News
Channel 4
ITV + 1
ITV 2 Yesterday
Channel 4+1
More 4
4 Music
Ideal World
Bid TV
Price Drop TV
E 4
E 4+1
ITV 2+1
Film 4
Five US
Five + 1